Privacy Policy

Last Updated: April 29, 2025

This Privacy Policy describes how digalore.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from digalore.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. We may use this information to:

Communicate with you
Provide and improve the Services
Fulfill orders and deliver products
Comply with legal obligations
Enforce terms and protect our legal rights

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site.

Information You Provide Directly:

Contact details: name, email, address, phone number
Order details: billing/shipping info, payment confirmation
Account info: username, password, security questions
Customer support communications

Information We Collect Automatically:

Usage Data: IP address, browser/device info, interaction logs
Cookies and tracking technologies (see below)

Information from Third Parties:

From vendors and service providers who support our Site (e.g., Shopline)
From payment processors to process your payments
From marketing and analytics partners who use pixels, web beacons, SDKs, and cookies

All information obtained from third parties is treated in accordance with this policy.

How We Use Your Personal Information

To provide products and services: fulfill orders, manage accounts, process returns and exchanges
For marketing and advertising: send you promotional emails and show you ads (you can opt out)
For security and fraud prevention: monitor activity and protect our systems
For service improvement and communication: improve customer support and service efficiency

Cookies

We use cookies and similar technologies to remember preferences, track performance, and enhance your experience. You can manage cookie settings in your browser. Blocking cookies may affect website functionality.

Note: Our site is not currently configured to respond to "Do Not Track" browser signals. More info: www.allaboutdnt.com

How We Disclose Personal Information

We may share personal data with:

Vendors and third-party service providers (e.g., fulfillment, customer service, analytics)
Business and marketing partners
Affiliates within our corporate group
Legal authorities, in the event of legal obligations or business transfers

Categories of Personal Information Disclosed (Past 12 Months):

Identifiers: contact, order, and account information
California Customer Records categories
Commercial data: purchase history, support records
Network activity: browsing behavior
Geolocation data

Categories of Recipients:

Vendors and third parties who perform services on our behalf (e.g., ISPs, payment processors, fulfillment partners, customer support, data analytics)
Business and marketing partners
Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to external sites. We are not responsible for the privacy or content practices of those sites. We recommend reviewing their privacy policies before submitting personal information.

Children’s Data

Digalore’s products are intended for children only with parental/guardian supervision.

We do not knowingly collect personal information from children under the age of 13 (U.S. COPPA compliance) or under 16 where required by local law (e.g., EU/UK GDPR).
If you believe your child has submitted data, please contact us immediately at simon.jay@digalore.com to request deletion.
Parents/guardians are responsible for reviewing age recommendations and safety warnings on each product (e.g., small parts choking hazard, recommended age 8+).

Security and Retention

We take reasonable steps to secure your information, but no system is completely secure. Do not submit sensitive data over unsecured channels.

We retain personal information as long as needed to:

Maintain your account
Provide services
Comply with legal obligations
Resolve disputes

Your Privacy Rights

Depending on your location, you may have the right to:

Access or know what personal data we hold
Correct or delete your data
Restrict or object to processing
Receive your data in portable form
Withdraw consent where applicable
File a complaint or appeal

You may also opt out of marketing emails using the "unsubscribe" link. We may still send transactional emails.

To exercise your rights, please contact us using the contact information below. We may need to verify your identity. You may also designate an authorized agent.

Complaints

If you have concerns about how we handle your data, please contact us. If unresolved, you may file a complaint with your local data protection authority.

International Users

Your information may be stored or processed outside your country. For EU/UK transfers, we use approved legal mechanisms such as Standard Contractual Clauses.

Contact

For any privacy-related questions or to exercise your rights, contact us at:

Email: simon.jay@digalore.com
Address: Jinxiongda Science and Technology Park, Area B, 6th Floor, Building E, Shenzhen, GD, 518109, China
Legal Entity: CDC HOLDINGS LIMITED
We are the data controller of your personal information unless otherwise stated.

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